Shipping policy

1. General Information

This shipping policy sets out the terms for product delivery in the online store drinkhydraw.com.

Seller:
Hydraw, MB
Company code: 307489632
VAT code: LT100019746211
Address: Ievų g. 5, Pyplių k., LT-53456 Kauno r.
Email: hello@drinkhydraw.com

2. Shipping Area

At this time, orders are delivered within Lithuania.

If you would like delivery to another country, please contact us by email at hello@drinkhydraw.com.

3. Order Processing

Orders are usually prepared and handed over to the shipping carrier within 1 business day of receiving payment, unless other information is provided on the product or order.

Orders placed on weekends or public holidays begin processing on the next business day.

During periods of high order volume, promotions, sales, or unforeseen circumstances, order processing may take longer.

4. Delivery Timeframes

Products in Lithuania are usually delivered within 1 to 2 business days from the date the order is shipped.

The total order fulfillment time is usually 1 to 3 business days, including order processing and delivery.

Delivery timeframes are estimates and may vary depending on:

  • the selected delivery method;
  • the recipient’s location;
  • courier or parcel locker capacity;
  • holiday periods;
  • circumstances beyond the Seller’s control.

5. Delivery Methods

The Buyer can see the exact available delivery methods at checkout.

Depending on the options shown at checkout, orders may be delivered:

  • to parcel lockers;
  • by courier to the specified address;
  • by other methods offered in the online store at that time.

6. Shipping Cost

Shipping cost is calculated at checkout and clearly shown before the order is completed.

From time to time, special shipping promotions may apply, for example, free shipping over a certain order amount. These terms are listed separately in the online store.

7. Incorrect Delivery Information

The Buyer is responsible for providing accurate delivery information.

If a shipment cannot be delivered or is returned to the sender due to an incorrect address, phone number, or other information provided, the Seller is not responsible for any resulting delay or additional costs.

In such cases, reshipping the parcel may be subject to an additional charge.

8. Receiving the Shipment

Upon receiving the shipment, the Buyer should check the condition of the package.

If the package is visibly damaged, we recommend:

  • noting it at the time of delivery, if possible;
  • taking photos of the package and the damage;
  • contacting us as soon as possible by email at hello@drinkhydraw.com.

9. Delayed Delivery

If your shipment is taking longer than usual, please contact us by email at hello@drinkhydraw.com and we will help check the shipment status.

The Seller is not responsible for delivery delays caused by courier services, parcel locker operators, force majeure circumstances, or other reasons beyond the Seller’s control, but in all cases we will do our best to help resolve the situation as quickly as possible.

10. Uncollected Shipments

If the Buyer does not collect the shipment from a parcel locker or by another selected method within the storage period, the shipment may be returned to the Seller.

In such cases:

  • the order may be canceled;
  • the shipping fee may be non-refundable;
  • reshipping may be subject to an additional charge.

11. Contact

If you have any questions about shipping, please contact us:

Hydraw, MB
Email: hello@drinkhydraw.com