Terms of service

1. General Provisions

1.1. These purchase and sale terms and conditions (the Terms) set out the rights and obligations of the buyer and seller in the online store drinkhydraw.com, as well as the purchase, payment, delivery, returns, liability, and other matters related to shopping in the online store.

1.2. The Seller is:

Hydraw, MB
Company code: 307489632
VAT number: LT100019746211
Address: Ievų g. 5, Pyplių k., LT-53456 Kauno r.
Email: hello@drinkhydraw.com

1.3. By placing an order in the online store, the Buyer confirms that they have read these Terms and agree to comply with them.

1.4. These Terms are legally binding on the parties.

1.5. Purchases in the online store may be made by legally capable natural persons, legal entities, and their authorized representatives.

1.6. The Seller has the right to change, amend, or supplement the Terms at any time. Changes to the Terms take effect from the moment they are published in the online store and apply to orders placed after publication.

1.7. These Terms do not limit or remove consumer rights established under the laws of the Republic of Lithuania.

2. Formation of the Purchase and Sale Agreement

2.1. The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment the Buyer creates a shopping cart in the online store, places an order, provides the required information, selects a payment method, and confirms the order.

2.2. Each agreement concluded between the Buyer and the Seller is stored in the Seller’s records in accordance with applicable law.

2.3. The Seller has the right not to confirm or to cancel an order if:

• the Buyer provided incorrect or incomplete information;
• the Seller is unable to contact the Buyer;
• the ordered products are no longer in stock;
• there is a reasonable suspicion of unlawful payment or fraud;
• incorrect information about the product, price, or availability was displayed in the online store due to a technical error.

2.4. If an order cannot be fulfilled, the Seller will inform the Buyer and, if payment has been received, refund the amount paid.

3. Products and Product Information

3.1. The products offered in the online store are electrolyte powders and other related consumer goods.

3.2. The Seller aims to ensure that all product information is accurate, clear, and useful, but is not responsible for minor discrepancies in information caused by technical reasons.

3.3. Product photos are for illustrative purposes only. The actual appearance, packaging, or shades of the product may vary slightly.

3.4. All product information is provided based on the data available to the manufacturer and/or the Seller.

3.5. Product descriptions, recommendations, or other information provided on the website are not considered individual medical advice. Before use, the Buyer must review the product label, ingredients, usage recommendations, and warnings.

4. Prices and Payment

4.1. Product prices in the online store are listed in euros.

4.2. Unless otherwise stated, prices include VAT where applicable.

4.3. Products are sold at the price valid at the time the order is placed.

4.4. The Buyer pays for the products using the payment methods offered in the online store.

4.5. If payment is not completed, the Seller has the right to treat the order as not having been placed or not to fulfill it.

5. Delivery

5.1. Products are delivered using the delivery methods and within the timeframes specified in the online store.

5.2. Delivery timeframes are preliminary and may change due to courier operations, holidays, high order volume, or other circumstances beyond the Seller’s control.

5.3. The Buyer agrees to provide accurate delivery information.

5.4. If the package is visibly damaged at the time of delivery, the Buyer should note this upon receipt and immediately inform the Seller by email at hello@drinkhydraw.com.

6. Right to Withdraw from the Agreement and Product Returns

6.1. A consumer who purchases products in the online store has the right to withdraw from the distance agreement within 14 calendar days from the date of receipt of the product, except where the laws of the Republic of Lithuania provide otherwise.

6.2. Given that the Store may sell packaged consumer goods, including electrolyte powders, the Buyer’s right to withdraw from the agreement may not apply if, after delivery, the product has been unsealed and can no longer be returned for health protection or hygiene reasons, as well as in other cases предусмотренных by law.

6.3. If the Buyer wishes to exercise the right to withdraw from the agreement in cases where it applies, they must clearly notify the Seller by email at hello@drinkhydraw.com within 14 calendar days from the date of receipt of the product.

6.4. A returned product must be undamaged, retain its commercial appearance, be in its original packaging, and not have lost value beyond what is necessary for a normal inspection of the product, except in cases where a defective product is being returned.

6.5. The Buyer bears the direct cost of returning the product, except where a defective product is being returned or where the Seller indicates otherwise.

6.6. If the return is justified and applicable under law, the amount paid will be refunded using the same payment method the Buyer used, unless the parties agree otherwise.

7. Defective Products

7.1. If the Buyer receives a defective, damaged, incorrectly formulated, incorrectly assembled, or otherwise non-conforming product, they have the right to contact the Seller by email at hello@drinkhydraw.com.

7.2. When contacting the Seller بشأن product quality, the Buyer should provide the order number, a description of the issue, and, if possible, photos.

7.3. Consumer rights related to defective products are exercised in accordance with the laws of the Republic of Lithuania. VVTAT also states that products are subject to a statutory 2-year guarantee for quality defects, so this right is not the same as a 14-day return for a change of mind.

7.4. In cases where the nature of the product is perishable, or the defect is related to improper storage, use, or other circumstances beyond the Seller’s control, the Seller has the right to assess all factual circumstances before deciding whether the claim is justified.

8. Buyer’s Rights and Obligations

8.1. The Buyer has the right to purchase products in the online store in accordance with these Terms.

8.2. The Buyer agrees to:

• provide accurate information;
• pay for the order on time;
• accept the ordered products;
• use the products according to their intended purpose and the storage and usage recommendations.

8.3. The Buyer is responsible for the consequences of providing incorrect information.

9. Seller’s Rights and Obligations

9.1. The Seller agrees to:

• make the online store available for use;
• supply products in accordance with these Terms;
• provide information about order fulfillment;
• respect the Buyer’s privacy and process their data in accordance with applicable law.

9.2. The Seller has the right to:

• change the content, assortment, prices, and functionality of the online store;
• temporarily suspend operation of the online store for technical or other important reasons;
• decline to fulfill an order if there is a lawful basis for doing so.

10. Liability

10.1. The Buyer is responsible for the accuracy of the information provided during registration and ordering.

10.2. The Seller is not liable for losses arising from the Buyer’s failure to review these Terms, the product description, usage information, or storage recommendations, even though the Buyer was given the opportunity to do so.

10.3. The Seller is not liable for disruptions in the operation of the online store if they did not arise through the Seller’s fault.

10.4. The Seller is not liable for damage arising from improper use of the product, improper storage, use other than as intended, individual sensitivity to product ingredients, or other circumstances beyond the Seller’s control, to the extent permitted by applicable law.

10.5. Nothing in these Terms limits consumer rights granted under mandatory provisions of the laws of the Republic of Lithuania.

11. Protection of Personal Data

11.1. The Buyer’s personal data is processed for order administration, fulfillment, customer service, compliance with legal obligations, and other lawful purposes.

11.2. More information about the processing of personal data is provided in the Privacy Policy.

12. Final Provisions

12.1. These Terms are governed by the laws of the Republic of Lithuania.

12.2. Any disagreements between the Buyer and the Seller shall first be resolved through negotiation. The Buyer may submit a complaint by email at hello@drinkhydraw.com.

12.3. If a dispute cannot be resolved amicably, the consumer has the right to contact the State Consumer Rights Protection Authority (VVTAT). VVTAT also states that before applying regarding a dispute, the consumer must first contact the seller and then, within the prescribed time limit, apply to VVTAT.

12.4. If a dispute cannot be resolved out of court, it shall be heard by the courts of the Republic of Lithuania in accordance with applicable law.